Refund & Return Policy
At our store, we stand behind the quality of our Pull-Up Helper and want you to feel confident in your purchase. If you’re not fully satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Used fitness equipment
- Items that show signs of wear, damage, or misuse
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–7 business days
- The amount will be refunded to your original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again
- Contact your credit card provider—it may take some time before your refund is officially posted
- Then contact your bank for processing times
If you’ve done all of this and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, contact us with:
- Your order number
- Photos or videos showing the issue
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If you receive a refund, the cost of return shipping may be deducted
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include clear photos of the issue
We will arrange a replacement or full refund at no additional cost.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: pulluphelper@gmail.com
